Privacy Policy - Turkey Teeth

Introduction

Welcome to Turkey Teeth (“Turkey Teeth,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit https://turkeyteeth.clinic (including any sub-domains) or interact with us through other channels such as email, phone, or WhatsApp.

By accessing our site or providing information to us, you acknowledge that you have read and understood this Policy.

Scope

This Policy applies to all online and offline services offered by Turkey Teeth, including treatment inquiries, appointment scheduling, and marketing communications. It does not cover third-party websites or services that may be linked from our site.

Personal Data We Collect

Data You Provide Voluntarily

Contact details (name, email address, phone number, postal address)
Medical information you choose to share for treatment assessment
Payment and billing details (processed via secure providers; we never store full card numbers)
Correspondence and feedback (emails, WhatsApp messages, chat transcripts)
Uploaded files such as X-rays or photos

Data Collected Automatically

IP address, device type, operating system, and browser information
Pages visited, time spent on each page, referring URL, and clickstream data
Cookie identifiers, pixel tags, and similar tracking technologies

Data from Third-Party Sources

Lead generation partners (e.g., advertising networks)
Social media platforms when you interact with our official accounts
Publicly available databases or medical tourism directories

How We Use Your Data

Service Delivery

Evaluate treatment eligibility and prepare personalised treatment plans
Book appointments, arrange travel logistics, and manage accommodation options
Issue invoices, process payments, and provide customer support

Communication

Respond to inquiries, send appointment reminders, and share post-treatment instructions
Provide important updates about your treatment or our services

Marketing (With Your Consent)

Send newsletters, special offers, or satisfaction surveys
Display personalised ads on social media or search engines

Analytics and Site Improvement

Monitor traffic patterns and measure the effectiveness of content and campaigns
Detect, prevent, and address technical issues or fraudulent activity

Legal Compliance

Fulfil obligations under applicable laws (GDPR, UK DPA 2018, KVKK, medical regulations)
Respond to lawful requests from authorities

Legal Bases for Processing (GDPR Article 6)

Contract Performance – when processing is necessary to deliver the services you request
Legitimate Interests – for analytics, network security, and improving user experience
Consent – for optional marketing communications and certain cookies
Legal Obligation – to satisfy bookkeeping, tax, or health-care regulations
Vital Interests – in rare cases to protect your life or health

Cookies and Similar Technologies

Types of Cookies We Use

Essential Cookies – enable core site functionality and security
Analytics Cookies – collect aggregated statistics via Google Analytics or Matomo
Functional Cookies – remember language preferences and form inputs
Advertising Cookies – deliver relevant ads via Google Ads or Meta Ads (only if you consent)

Managing Cookies

You can disable or delete cookies in your browser settings. Doing so may affect certain site features, but you will still have access to core content.

Data Sharing and Disclosure

Service Providers

We share data with trusted processors such as:

Payment gateways and banking partners
Cloud hosting and email delivery platforms
Dental laboratories and diagnostic imaging centres

All providers are bound by strict confidentiality and data-processing agreements.

Business Partners

When necessary to deliver your chosen treatment package (e.g., hotels, transfer services), we share only the minimum data required.

Legal Requirements

We may disclose information if required by law or to defend our legal rights.

We never sell, rent, or trade your personal data to third parties.

International Data Transfers

Turkey Teeth operates in Turkey but serves patients worldwide. Where data is transferred outside the European Economic Area or the UK, we rely on:

Adequacy decisions by the European Commission or UK Secretary of State
Standard Contractual Clauses (SCCs)
Explicit patient consent where appropriate

Data Retention

We retain medical and financial records for the period mandated by Turkish health-care regulations (typically 10 years). Marketing consents are kept until you withdraw them. When retention periods expire, data is securely deleted or anonymised.

Data Security

TLS/SSL encryption for all site traffic
Firewalls, intrusion-detection systems, and periodic penetration testing
Role-based access controls for staff
Daily off-site backups and disaster-recovery procedures

Your Rights

Subject to local laws, you can:

Access the personal data we hold about you
Correct inaccurate or incomplete information
Delete your data (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time (affects future processing only)
Data portability – receive your data in a structured, machine-readable format

To exercise these rights, email hello@turkeyteeth.clinic or use our contact form. We aim to respond within 30 days.

Children’s Privacy

Our services are intended for adults aged 18 +. We do not knowingly collect data from children. If you believe a minor has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our site may link to external resources (e.g., dental associations, tourism boards). We are not responsible for their privacy practices.

Changes to This Policy

We may update this Policy from time to time. The “Last updated” date below will be revised accordingly. Continued use of our services after changes take effect constitutes acceptance of the new Policy.

Last updated: 11 May 2025